Last updated: 09/01/2026

1. Introduction

Blue Gum Automation is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI automation and agent services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Business name: Blue Gum Automation
Location: Melbourne, Victoria, Australia
Website: https://bluegumautomation.com
Contact email: [email protected]

3. Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us

Name

Email address

Phone number

Business or company information

User-submitted content (such as messages, prompts, or inputs provided to AI systems)

Payment information (processed securely via third-party payment providers)

b. Information Collected Automatically

Analytics and usage data (such as page views, interactions, and performance metrics)

We do not knowingly collect sensitive personal information.

4. How We Use Your Information

We collect and use personal information for the following purposes:

Providing and operating our AI automation and agent services

Communicating with you and providing customer support

Improving and optimising our services

Monitoring usage and performance of our systems

Fulfilling contractual, legal, or regulatory obligations

5. AI-Specific Data Handling

Our services may involve the use of artificial intelligence systems, including AI agents and automated workflows.

User-submitted content may be processed by AI systems to deliver requested services.

We do not use your personal data to train our own AI models.

Third-party AI providers (such as OpenAI) may process data in accordance with their own privacy policies.

Some AI systems may perform automated actions or decisions (for example, routing, classification, or task execution). These decisions are designed to support service delivery and are not intended to produce legal or similarly significant effects on individuals.

6. Third-Party Services

We may share personal information with trusted third-party service providers solely for the purpose of operating our business, including:

OpenAI – AI model processing

GoHighLevel – CRM and automation

Stripe – Payment processing

Calendly – Scheduling and appointment booking

These providers are authorised to use your information only as necessary to provide their services to us and are required to maintain appropriate security measures.

7. Data Retention

We retain personal information only for as long as necessary to provide our services or until you request deletion, unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information

Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

9. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

Encryption of data where appropriate

Secure systems and access controls

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Users

Although we are based in Australia, we may serve users internationally. Personal information is generally processed within Australia and is not intentionally transferred overseas, except where required to use trusted third-party service providers.

11. Cookies and Analytics

Our website may use cookies or similar technologies to analyse usage and improve performance. You can control or disable cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]